We use our own cleaning products and equipment, unless you specify otherwise.  We guarantee to always use fresh and clean cloths that are exclusive to your home and micro fibre mops to ensure there is no cross-contamination. 

 

We clean with mostly non-toxic, chemical free citrus-based products to keep your family and your home healthy.  If you or anyone in your family has a particular allergy or sensitivity to a product, please let us know and we will refrain from using that product.

We tailor your quote to suit your budget and needs.  We can give you a range of costs or a rough guide over the phone, however we prefer to provide you with a personal quote, that way you get to meet us and we can provide a more accurate costing.

We will tailor make your quote to suit your cleaning requirements, that way you know exactly what you will get, without the cleaning standard being compromised and we can offer the best service with no additional costs. 

 

This depends on what your requirements are, each household is different.  We visit you personally in your home to tailor your cleaning schedule to your needs and budget.  You are provided with a copy of your cleaning schedule and so is your cleaner, which ensures your cleaning service is delivered just the way you expected.

Depending on your cleaning requirements, your cleaner will take as long as it is necessary to complete the service you require as detailed in your personalised cleaning schedule.

 

We offer you the convenience to choose how you want to pay – cash, direct deposit or credit card  (3% surcharge).  Payment must be made prior to or on the day your home is cleaned.  Your service will not be conducted if payment is not made prior to or on the day scheduled.

A tax invoice will be provided on the day of your service if requested.

 

 

When you enter into a service agreement with Akleza Cleaning Service, you agree not to hire a cleaner introduced to you by us for any home related service.  If you wish to employ one of our cleaners, our referral fee is $1,500.

 

If you have a regular booking with us your cleaner will always be the same person, except where this person is sick or on holiday.

We visit you personally in your home and provide you with an obligation free quote.  This also helps us to tailor your cleaning schedule to your needs and budget. 

 

No.  Our cleaners usually complete their work while everyone is out, but if you are home, this is not a problem – it is up to you. We are happy to complete our work while you are at home or not.

This will depend on you and will be discussed when we initially visit your home to provide you with your obligation free quote.   You can choose any of the following:

 

1.       A key can be given to the cleaner to use on each visit. Your key is safely secured in our office when not in use by your cleaner. You may choose to give your cleaner a key to the front door only and simply leave your security screen unlocked on the day your service is due. 

2.       You or a family member can be home to let your cleaner in.

3.       The key can be hidden and left for your cleaner outside. Your cleaner can then return it to the hiding place or leave it inside your home after each visit. 

 

Everyone has individual needs and the frequency of your cleaning service will depend on you.  You can choose weekly, fortnightly or spring cleaning.  You can also choose a more frequent service of two or three times a week, again depending on your requirements.  We also conduct spring cleans which can be undertaken every three months or more often if you require.

You are provided with a copy of your cleaning schedule and so is your cleaner, which ensures your cleaning service is delivered just the way you expected.

Please contact our office to make any changes to your booking.  We respectfully request a minimum of 24 hours notice for any alterations or cancellations to your booking.

 

 

If you have an emergency and are unable to give us 24 hours notice to cancel your service or forget to arrange access on the day your service is booked, you may be charged a ‘default’ payment.  This payment is charged to cover your cleaners costs such as petrol and perhaps other costs such as child care as they are now unable to work elsewhere, which they could have, had we been given 24 hours notice.

As stated above, please contact our office to discuss your needs over the period you will be away and when you will be returning.

You will be allocated a temporary replacement cleaner for this period.  Your regular cleaner will resume as usual upon their return

We will offer you a mutually acceptable alternate day for your cleaning service to occur.